Select Uninstall a program from the Programs group. Type Control Panel in the search box at the bottom of the Windows screen. If the issue recurs, remove the last add-in to be added. Repeat until either all add-ins have been re-added, or the issue recurs. If the issue doesn't recur, add the next add-in. If the issue doesn't recur, start adding the add-ins back one at a time.Īfter adding each add-in, exit then re-open Outlook. Select any active check boxes to clear them, and then select OK. If Outlook doesn't crash or hang, continue by selecting File > Options > Add-Ins.Īt the bottom of the window, select COM Add-ins and then select Go. Press the Windows logo key + R to open a Run dialog box.Įnter Outlook /safe, choose a profile if prompted, and then select OK. Investigate possible issues caused by add-ins If you go through all of those steps and Outlook is still crashing or not responding, complete step 4 before contacting the Microsoft Community for further help. Try steps 1 through 3 in order until the issue is cleared. Outlook crashes even though you aren't actively using it. If you have feedback for TechNet Subscriber Support, Click here to learn more.This article describes how to troubleshoot Microsoft Outlook when it's used together with Microsoft 365 and: Please remember to mark the replies as answers if they helped. Only select following three options and then restart OutlookĪny updates, please feel free to post back.
To do this, please go to File > Options > Trust Center > Trust Center settings > Automatic downloading. Tick the option “Read all standard mail in plain text”.Īnother option we can try is to disable downloading images from the Internet. To do this, go to File > Options > Trust Center > Trust Center settings > Email Security. We can also try opening these messages in plain text to see they can be opened normally. You can contact this company to confirm this. If you send it to someone who is outside your company, will same error occur?Īccording to my research, a possible reason is that the message included a digital signature with pictures. It happens to anyone I send it to within the company and its only from a particular company
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